Frequently asked questions
WHERE DO I PICK UP MY PACKAGE?
The package is first delivered to your mailbox. If no one can receive the package, it will be delivered to the nearest post office.
HOW DO I TRACK MY PACKAGE?
Go to https://www.futkit.com/apps/track123and enter your tracking number or order number.
WHEN IS MY PACKAGE COMING?
OUR DELIVERY TIME IS APPROXIMATELY 11-17 DAYS FROM THE DAY YOU ORDER.
IF YOUR ORDER HASN'T SURPASSED THE 17 DAY MARK PLEASE WAIT PATIENTLY BECAUSE YOUR ORDER WILL BE RECIEVED SOON.
IF YOU WANT TO KNOW WHERE YOUR PACKAGE IS YOU CAN TRACK THE PACKAGE ON OUR SITE.
IF 20 DAYS HAVE GONE WITHOUT THE PACKAGE BEING RECEIVED CONTACT US.
contact us
For inquiries of a straightforward nature, feel free to reach out to us directly through Direct Message (DM) on our Instagram account: @futkit_contact. Whether you have inquiries about our products or any general questions, this channel is ideal for quick and simple communication.
However, if your questions are more complex or pertain to business matters, including inquiries about returns, we recommend contacting us through the methods provided below. You can either use the contact form on our website or send an email to "contact@futkit.com." Rest assured that our team is committed to addressing your business-related queries promptly, and we strive to provide you with the information or assistance you require at the earliest convenience.